By Justin Yes, Hyundai does offer loaner cars during vehicle service, but eligibility is not guaranteed for everyone.
Understanding the specific criteria for qualification and the types of loaner vehicles available is essential for a smooth service experience.
Hyundai's Loaner Car Policy
Hyundai provides a loaner car when your car is in for covered repairs. This service is to avoid inconvenience while your car is being fixed.
If your car qualifies for service and a loaner is available, you can use the loaner car at no extra charge. You must return the loaner car in the same condition and refuel it before returning.
This policy is part of Hyundai's customer service to minimize disruption for their customers.
Eligibility Criteria for Loaners
To get a loaner car from Hyundai, your car must need repairs that are covered by Hyundai's warranty or service plan, and the dealership needs to have a loaner car available.
Check if the repairs on your car are covered under Hyundai's warranty or service plan. Routine maintenance usually doesn't qualify for a loaner, but major repairs covered by the warranty do. The type of repair and your coverage determine if you're eligible.
The dealership must have a loaner car available for you to use. Since dealerships have a limited number of loaner cars, ask about availability when you book your service appointment. Some dealers might let you reserve a loaner, but this depends on the location.
Your relationship with the dealership can influence your eligibility. Regular customers or those with more expensive models might get priority for loaner cars. A good relationship with the dealership can be beneficial.
You also need to meet age and insurance requirements. Most dealerships require you to be at least 21 years old with a valid driver's license. You must show proof of insurance that covers rental vehicles.
What to Expect When Requesting
To get a loaner car from Hyundai, contact your local dealership by phone or visit in person. Explain why you need service and how long you'll need a loaner car. Provide your car's make, model, year, and any problems it has. This helps the dealership understand what service you need and choose the right loaner car for you.
Have your driver's license, insurance information, and possibly a credit card ready. The dealership might need a credit card for a security deposit or to pay for things like tolls or extra cleaning.
You'll need to sign a loaner vehicle agreement. This agreement explains your responsibilities, including any limits on how far you can drive, how you should return the car, and what happens if the loaner car gets damaged or is in an accident while you have it.
Loaner cars are available based on what's in stock, and there might be a waitlist, especially during busy times. To increase your chances of getting a loaner car when you need it, ask for one as soon as you make your service appointment.
Types of Loaner Vehicles Available
At Hyundai dealerships, the loaner vehicles available include a variety of models such as sedans, SUVs, hybrids, or electric vehicles. You might get a compact car like the Elantra, or an SUV like the Tucson or Santa Fe. These vehicles often have new features and technology.
The exact model you get depends on what's available when your car is being serviced. It's recommended to mention any preferences when booking your service, but a specific model can't always be guaranteed.
Maximizing Convenience During Service
To make your experience more convenient when getting service from Hyundai, use their loaner vehicle program to avoid being without a car.
When you need to have your car serviced, book your appointment in advance and ask for a loaner car to ensure you have one available.
Know the rules of the loaner program, such as any limits on how long you can keep the car or what services allow for a loaner car.
Remember to take care of the loaner car and return it in good condition.
Conclusion
If you own a Hyundai and need to get your car serviced, you might be able to use a loaner car. This means while your car is being fixed, you can borrow another car so you can still go places.
But, you have to check if you can get one first. They'll give you different cars to pick from, and this helps make your life easy while your car is in the shop. Using this service makes everything easier when you need your car fixed.