Hyundai EV Loaner Policies: Ioniq 5 Battery Replacement & Loaner Eligibility

Need a ride while your Ioniq 5 gets a battery replacement or major repair? Hyundai's got you covered with loaner vehicles! Just make sure your car is under warranty and the service will take over four hours. Schedule your appointment with an authorized dealer, and bring your ID and proof of insurance. Availability can vary, so double-check with the dealership about loaner options and any mileage limits.

Overview of Hyundai's Ioniq 5 Battery Replacement Process

Hyundai's Ioniq 5 battery replacement is quick and convenient.

To start, you can book an appointment via the Hyundai service app or website. At the dealership, technicians will check the battery's condition.

The Ioniq 5 uses a 72.6 kWh battery for fast charging and good range.

The Ioniq 5 features a powerful 72.6 kWh battery, ensuring fast charging and impressive driving range.

If a replacement is needed, they'll safely remove the old battery while following environmental guidelines.

You'll receive a new battery that meets Hyundai's standards for performance and durability. The whole process usually takes a few hours, aiming to minimize any disruption.

Hyundai keeps you updated on the timeframes throughout the service.

Eligibility Criteria for Loaner Vehicles

To get a loaner vehicle from Hyundai, your Ioniq 5 must need major repairs or battery work.

Here's what you need:

• Your vehicle should be under warranty.
• Schedule a service with an authorized Hyundai dealer.
• Repairs must take over four hours.
• Provide valid ID and proof of insurance.

Hyundai gives priority to customers who depend on their vehicles for daily travel.

If you meet these conditions, you'll get a loaner that matches your Ioniq 5.

Availability may vary by dealership, so check ahead to ensure you have a loaner when you need one.

Steps to Request a Loaner Vehicle

To request a loaner vehicle, follow these steps:

1. Contact Dealer: Call your authorized Hyundai dealer to schedule a service appointment for your Ioniq 5. Mention that you need a loaner vehicle during the service.
2. Provide Vehicle Details: Share information about your car and the service needed. This helps the dealer check if you qualify for a loaner.
3. Loaner Options: If approved, the dealer will inform you of available loaner vehicle options.
4. Appointment Day: On the day of your appointment, bring your driver's license and insurance information. Arrive early to fill out any paperwork.
5. Receive Loaner: After dropping off your Ioniq 5, you'll get the loaner vehicle and instructions for its use.

Ask about the return process and any fees to avoid surprises later.

Duration of Loaner Vehicle Availability

Loaner vehicles are usually available during your service appointment, but this can change based on demand and dealership rules.

Most Hyundai dealerships offer loaners for same-day service or longer if your Ioniq 5 needs extensive repairs.

Availability depends on factors like the dealership's loaner inventory and the number of service appointments. If demand is high, it's a good idea to reserve your loaner in advance.

Some dealerships give priority to customers with major repairs, while others follow a first-come, first-served policy.

Policies can vary by dealership. Check the duration and any restrictions, such as model limitations or mileage limits.

Knowing these details helps ensure a smooth experience while your Ioniq 5 is serviced.

Additional Considerations for Ioniq 5 Owners

When using a loaner vehicle, Ioniq 5 owners should consider a few key points:

1. Special Requirements: Share any specific needs, like child seats or accessibility features, with your dealership when scheduling service.
2. Vehicle Preference: Hyundai typically offers models similar to the Ioniq 5, but availability may differ.
3. Mileage Limits: Be aware of daily mileage caps on loaners, as they can affect your travel plans.
4. Insurance Coverage: Check if you need to provide your own insurance or if the dealership covers it.
5. Return Process: Understand the return policy, including any fees for late returns or damage.

Clear communication with your dealership can improve your overall experience.

People Also Ask

Are Loaner Vehicles Available for Non-Ioniq 5 Models?

Loaner vehicles might not always be available for non-Ioniq 5 models, but checking with your local dealership can provide specific information based on their current policies and availability. Always confirm before making arrangements.

What Happens if the Loaner Vehicle Is Damaged?

If your loaner vehicle gets damaged, you'll likely need to report it immediately. Depending on the terms, you might be responsible for repairs or additional charges, so it's essential to review the loan agreement carefully.

Can I Extend My Loaner Vehicle Period?

If you find yourself needing more time with your loaner vehicle, you can usually extend the period. Just reach out to the service department; they'll guide you through the process and any requirements.

Is There a Fee for Using a Loaner Vehicle?

You won't typically face a fee for using a loaner vehicle, but it's wise to check your specific agreement. Always clarify with your dealership to ensure you understand any potential costs involved.

How Are Loaner Vehicles Maintained and Sanitized?

Loaner vehicles are meticulously maintained and regularly sanitized to ensure safety and satisfaction. You'll find thorough cleaning processes in place, featuring disinfectants and diligent inspections, so you can drive confidently and comfortably whenever needed.

Wrapping Up

Hyundai provides loaner vehicles for Ioniq 5 owners during battery replacements, making sure you're not left without wheels. With over 90% of Ioniq 5 drivers happy with their rides, you're in good hands. Just check the eligibility requirements and the loaner request process to make the most of it. Rest easy knowing Hyundai has your back while your Ioniq 5 is being serviced.